Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful case and quality, packed safely, no damage
Packed perfectly, I'm happy, thank you to the store.
Perfect very well received quickly I recommend nickel my daughter will love very well packaged
The box itself is not big, in principle as in the picture. Came by courier service, straight home, but delivered broken. Immediately wrote to the store to send another product, T to took as a gift. But the seller was silent after I wrote that then I open a dispute for a refund he immediately agreed and promised in a short time to send money. Very sorry.
Excellent cover, quality plastic. Everything is perfectly packed, appearance is without any praise. Convenient case. Very happy.
This super cute, and it's identical to the photo
I was a bit frightened reading some comments here. But I will tell you this: It isn’t cheap plastic but it shows and feels luxery. The drawer opens and close smoothly. And this super-item was so carefully packed. I’m in love! I recommend it, this is so beautiful. And the store ships it very quick. I would give this seller ten stars!
Identical to the image, it took a month to arrive, good product
Super and fast ....
Great!
Corresponds to my expectations, except that I expected it to be bigger knowing that I ordered the biggest... But apart from his size, I could do a storage in my cosmetics. Everything is within reach. Very practical.
Delighted great I advise you
The parcel came, the cover is broken, but the store re-sent the order, taking over all the costs. Thank him.
Ok
A good box, there are not big scratches on the transparent plastic, but they are not critical. Delivery by courier to door
Fast delivery, well all packed. Excellent organizer, corresponds to the description. I immediately wanted to fill it. Thank you.
Good condition on arrival and functional
Arrived early. Material Good, value expected something better…
Perfect. I'm thinking of buying a second. Fast shipping.
Delivery careful. The product came without cracks and scuffs. I'm happy with this thing.
Package super well packaged. Matches the description. The product is of nice quality. It's worth his price. I highly recommend
Very satisfied with my purchase. As in the description.
All clean, without defects
The case of excellent quality, nothing creaks and does not stick. Packed was excellent-in foam-drove intact. Recommend!
Fully corresponds to the description and photo. Purchase is very satisfied! Very good packing and fast delivery!