Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
Sends very very fast even not 1 week at the top, only small negative box very damaged pity it is a gift and more
Product complies with the description. Recommend
It works very well and although the quality seems bad, the truth is that it goes very well. I didn't think it would heat that much. Everything is perfect.
It takes about 1 hour to heat the food. Otherwise very good.
Product conforms to the image very satisfied with my purchase, remains to try I will put an additional comment after the try
Thank you, all whole, delivery fast.
The goods are satisfied, but the container is cut. The goods shipped very fast
Delivery in 9 days! Perfect. Everything has come right. I tried it with home plug and it heats well in half an hour. I don't have to try a car plug that's the one I'm most interested in. I recommend the store. Thank you.
The closing clips are extremely fragile, one to break after only 2 weeks of use.
It's exactly the same as the image, it's only left to prove it. He arrived in 10 days. Really nice.
Very fast delivery. I placed the order on 28/10 and received it 06/11. I recommend the store. All right :)
Geras daiktas
Product very well, tested today, I put quenelles with tomato sauce, heated to 9h to eat at 12h30, My dish is burning! Only small defect, the lid does not close tightly so my sauce has a little degouliner... The stainless steel bowl is really big!
Product received in 1 week fast delivery... Product conforms to the order. Top store
Lunch box corresponds fully to the description. The husband takes to work and sudochek perfectly heats the food. But it is not for the first dishes, as there is no gum on the roof (you can see in the photo), consider this. In general, a cool thing, I recommend.
It's very pretty and complete I expected it a little more
The product is nice but I broke out and it didn't break in shipping x q the piece q missed or came
The box hit and open. But at the moment it works, hoi day 5 /04/21 I tried it. To heat a plate of lentils 45 minutes well timed, and eat it temperate, for the price it is, at least eat the warm food
It came quickly, but it warms for a long time in 1,5 hours it is necessary to warm up.