Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery more than 2 months to Odessa on ukrmail. Honestly, I thought I wasn't coming. Lay just in the postal bag, the native box slightly crumpled. The pitcher itself is very good, really stainless steel. Quietly survived the posomoika. Inside the container is a measuring line. In the set of a cloth and a stirrer. Enough with a head for one cup.
very good product at the first view, I want to try it soon as possible, thank you!
Delivery by courier to the House, the parcel came for 10 days. The quality is excellent, nice whole milkman. In the kit there was a wand and a napkin. Last time I ordered from this store and eventually nothing came, but the money was returned. After a month I saw it in the delivery Plus section, I ordered it. 100 percent satisfied
Delivered quickly, the courier came home. Very cool! The product corresponds to the description. I took it as a gift, so I did not try it in fact)
Заказал 24.07 получил в Москве 02.08 быстрая доставка трек отслеживался упаковка надёжная, продавца рекомендую.
The thing is good. Shipping fast. In the complete set a rag and some kind of. Recommend.
Delivery mega fast, came all as written, store put the cloth and painting tool very nice, thank you very much pradavtsu, order the quality is good.
Cool, but small))) would learn to cook coffee) purchase is happy, the store is excellent. On the way, the box did not even crumble. The quality is very good, heavy.
Delivery in 3 weeks, packed in a cardboard box and pupyrke, the box slightly crumpled. The quality is excellent, there is no marriage either inside or outside.
Все отлично, закажу ещё большой размер., сталь крепкая.
The delivery service was very accurate, the courier brought the parcel home 22 minutes before the deadline. It's brilliant. The goods are very high quality. The mug looks even better than in the picture. The spout is neatly curved. Inside there is a scale of volume measures, outside a beautiful logo is drawn by a laser. Attached fabric for rubbing and pointing shine. Very satisfied with the quality. I bought for $575 in Black Friday. I recommend to purchase definitely.
Quality is high
Brought quickly (in Moscow in 3 days), the quality is excellent, you can safely take
Отличные питчеры. Пришли в течении недели в Самару. Упакованы в фирменные коробки. В комплекте тряпка для протирания и палочка для латте-арта. Рекомендую.
Excellent pitcher, cool stick for latte art in the kit and microfiber is also very handy! Delivered somewhere in 5 days
Good Jag, I order the second in this store and very satisfied with the quality. Well packed + with a gift. Recommend. All successful purchases.
Looks like a good pitcher. Let's see what happens to him after a few washes in the dishwasher
As ordered, I send very fast. Recommended
fast delivery within 5 days and reasonable price
the 150 ml is very small be careful
Fast delivery by courier to door. Quality at altitude. I apply the photo! Thank you
Pintcher 350 ml as stated in the photo! Came to Cheboksary for 8 days! Came from Russia, like sent from Kazan! everything suits me, thank you, I recommend! Andrey. chebox ARS
Produto de excelente qualidade, estou muito satisfeito. Recomendo!
Goood quality, it is called Get used because he no pointed syringe has
It's like the description. The goods and the store are satisfied. Recommend