Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect and fast shipping thanks store .
Exactly what I needed
That's the perfect place to find online
It is OK
That's such a good price for ! can't wait for my delivery to arrive
Nice stuff! Recommend this
Accuracy is around 0.1g at best 0.05g. Case has four mini legs of which two are on battery cover. It would be better design if they were on the case. Packed well and arrived fast. Satisfied. Recommended.
awesome , recdommend
The only scales that do not fail!! Accurate and not buggy. The first such used a year, then accidentally broke. Decided to take others, cheaper, it was a nightmare, constant error. Therefore, I decided not to experiment anymore and took these for the second time. I'm glad that I can work normally again.
It's a brand new , and for such a cost I couldn't resist
makes a nice gift, glad i bought it
Very nice pocketable scale. Came with a nice slip case. The scale was slightly off out of the box, but using my weights and the easy to follow instructions, it calibrated quickly to be 100% accurate. Note: you will need a 500g or a total of 500g weights to do the calibration for this model. Luckily I had bought the weights at the same time. The LCD is bright and easy to read. Construction seem solid. Using the cover as a tray is also very versatile.
Scales I liked, there is nothing to compare, but in my opinion not bad. Work from two AAA batteries, in the kit do not go, you need extra. To buy. I don't know how much. We'll test.
liked the material. it's awesome!
Delivery 10 days. scales in the case, measure exactly. Recommend.
really satisfied with the . cool!
I was contemplating where to buy online before I found this shop, and now no doubts are left
So cool!
Good !
up to my expectations. looks cool
is really good! very fast delivery! I really like it!
Fast shipping well made package, all as described thanks recommended store
My product received, thank you.
Thank you very much everything works fine everything exactly to kill the delivery is fine
The shipment has been quick, it is missing to prove. According to the description.