Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Are very good
Product with great quality.
Quality is amazing!
The devices are wonderful! Everything is like in the description, good, heavy! 5 days delivery!
Very beautiful devices, just look amazing! Comfortable in hand, heavy. For comparison, I put the usual set from the house, the black devices are heavier and more convenient in the hand and of course look more beautiful) I recommend to everyone for such a price price it Thank you store! Came quickly for 5 days by courier to the house
Thanks to the store! very beautiful and fast delivery! super!
Thank You Very Much. Very cool. Color as the photo.
Low cost is something i was searching for quite a long time. this place really made my dream come true
Just as described. I'm satisfied.
A++ store
заказываю уже шестой набор приборов - собирала полный комплект постепенно. Первый набор заказала год назад, так что проверено временем и посудомойкой. Хоть продавец и не рекомендовал мыть в посудомойке, но иногда лень руками. Все отлично. Прошли испытание временем.
ПреКрасные приборы! Быстрая доставка до двери квартиры. В посудомойке ещё не мыли,надеюсь, останется прежний вид
I took the same store a black matte set, before that there was a previous one from him. Worn well, almost did not rub for a year of use, but there is a problem that the set ordered a year ago and now differ slightly thick, long and color. It certainly upset, so only 4 stars
probably one of the best deals i made. thanks to the store!
Excellent, I'm delighted, everything is as in the description, home delivery (express delivery)
Love the product. Good quality and shipped very fast thank you!!!
Best webstore ever! happy with my purchase
Отличные приборы!!!
Качественный товар! Каждый прибор упакован в отдельную упаковку. Увесистый металл
I'm shocked. True! In Rostov region in 2 days. Is that a joke? Cool! Thank you. About the execution in general I'm silent. Careful!!! Only for the Queen visual! !!! I will order another five pieces!!! Thank you very much to the store!!!!!
fully matches description.
I ordered 6 vice versa, delivered to the point of issue very quickly)) although when buying I chose a post office. The goods are well packed, each set in a separate package + pupyrka + individual bag for each device! But when unpacking, small shortcomings were found, the strips from rubbing the paint on all the knives, spoons and forks in the same places (apparently, the same). Also on 2 teaspoons, on a knife and one tablespoon were rubbing the paint stronger.
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
Beautiful, heavy, just perfect. True, I'm afraid that Kokki will appear. All the same, the coating is colored. The store sent each device in a separate plastic bag, and all this still wrapped with a navel. Delivered the courier to the house.
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.