Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Thank you very much! Like this product :)
it's always cool to get a new without any additional expenses. thanks for the free shipping!
Loved came as described and well ahead of time.
awesome , recdommend
Muy lindo acordé al precio, bien embalado y en buen estado, no es el color que pedí, pero aún así está bello.
As the picture. The quality is good and arrived really fast. Great work!
Everything is fine
Received in a reasonable amount of time. Glad with the purchase
this is a fairly good price for , i dare say. given that the quality is superior, this is really a bargain
I loved it, it came very soon
is so much more than i expected. a huge thanks!
Just a bomb organizer, I advise everyone Came quickly
Too practical I validate
I should say the product looks exactly as in pictures. Thank you very much!
Very good
Very excellent goods
cool
Good item and fast shipping. Thank you so much!
Outstanding quality of !
Good product but I find it slightly smaller than in the photo take into account the dimensions of the product. The product is well packaged.
Thanks, My purchase arrived very quickly and it's perfect, I love it so much!
I liked boxing. Ordered my makeup. Everything fit and now everything became visible. Especially convenient drawers. I keep things there. If the plastic was slightly thicker it would be perfect. But in general, a cool thing
can surely recommend
Strong plastic. Color: yellowish beige. The boxes are small, they move well. The bottom is perforated.