Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks good for now, after few weeks will see how it work
Good quality of , fast delivery.
Puikus robotukas uz puikia Kaina! Atveza DPD kurjeris tiesiai I NamUs. Pristate per 3 Darbo Dienas!
08.28 dieną užsakiau, o 09.01 dieną gavau.Ačiū labai.Šį robotuką pirkau dovanų,išpakavusi tik pažiūrėjau,bet nebandžiau,tad po poros savaičių darašysiu atsiliepimus kai bus jis išbandytas.
Dusting very good wjeżdża on carpets type shaggi Washing floor rewelacja myślałam that it will light pezetarcie and please look at the pictures Recommend
Delivery instant! 2dni! I know that warehouse is in Poland, but never zdarzyła I so rapid and professional, before oszacowanym date! Brawo! Product in box notepaper inside all secured. First impression product positive. Plastic materials for robocie, dock or virtual wall feel very solid. Driven meter so I know that works. Now according to the manual loading the 12H. I will Add feedback after testing its work and function.
Best product from Aliexpress. Ordered second time for my parents house. The best helper if you have animals in your house. I have allergy for dust and animal and then I bought this vacuum cleaner I feel better, I don't need to take my anti allergy pils. I recommend this vacuum cleaner for my friends. Thank you!
Thank You Very Much! Quality of on top!
Very classy :) quite fast delivery from polsha to Lithuania ordered 20,12.20 received 21.01.04. Pak Super
i really enjoy it. nice store. thank u
Help clean the house, and not have anything to hinder it,. Its price is excellent compared to its quality.
There was a delay of delivery, but in general everything is fine, packed canceled, works as expected.
Two minutes later I was in town. But the local sdek took him three more days. I could not stand it, I went after him myself, I did not give it, he said in another point, we will bring it ourselves, although this point was listed in the SMS. Well, come on, I got the courier on the trail. Day, handed it in. The packing is not damaged all is beautiful and well packed. So initially there was a double opinion. Not very lucrative is the instruction, there is no step-by-step plan for its launch. I'm telling those who have this toy in the first place. The good is yutub, there all the fears of it to break or turn on is not so wrong immediately spread out. Everything is so simple that I do not know how I lived without it at all. Of course it does not replace general cleaning, but what it does daily when I do my own business, and I have three of them, it's priceless. First day at all in the bedroom, I didn't realize what he did, the dust from under the bed and the metal of it all over the room was drained. He had to help and clean up an increasingly large vacuum cleaner. Then I put him a rag and he went everywhere
Got intact in two weeks. Works well, but quite noisy. Worth Your Price
Great, do I have taken 2 because they really well their job! I highly recommend it!
Perfect does the job.
good quality of my new . i was a bit worried but it's fine.
Wszystko zgodnie z opisem. Bardzo szybka dostawa. Polecam
I received the robot very quick from Poland right on time for Christmas . I have been using it every day since 23 of December and i would say its a great product for this price . It is a little noisy but it does the job great . It vacum and mops great . Also goes on my rug which is furry and other robots don’t work on it . And it works on dark floor . I love it and recommend it ! Thanks iLife :-)
Mt bomb
Rapid Delivery (3dni). All OK, I am very glad. Recommend!!!
Came in 3 days nicely packed odkurza super in each zakamarek wjedzie recommend
discount is a good offer available in this webstore
really happy with the purchase
Krch, if you wait for the dust of a miracle of super purity, they will disappoint you. But! If you have a child, three cats, two dogs, a parrot and a half-bucket of sorrows on the floor per day, he'll really help you out. Especially in timer mode. Small worker