Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order for the second time, now for a gift) very convenient, removes perfectly! There is an instruction for Russian. 10 points.
The vacuum cleaner is good, not very loud, fully corresponds to the description, only here is the delivery from Poland to Estonia a month!
The broom is beautiful and I ordered it for the second time and advised parents and friends
Ordered 11.11 otrzymałam in 4 business day. Nicely packed. After 12H charging odpaliłam vacuum cleaner by 7.15 to 10.30 sprzatal whole house mount with hemline. Bottom I biggest powierzenie adviced wearing with it in ca. 40 minutes, I'm satisfied. I have no comparision with other vacuum cleaner. Mop testowałam not yet. Wjeżdża for carpets, rugs, skirts, AND even puzzle dzieciece room. Recommend.
Perfect. IR Ant Kilimo užvažiuoja. Labai patenkinta
Пришло за 2 недели . Налог пришлось заплатить 25$ . Привёз курьер , работать хорошо , большой контейнер , просто использовать
Super vacuum cleaner. Highly recommended. Shipment little opóźniła up but worth was wait
Nice handling and fast shipping
Užsakiau 11.11, O gavau 11.18. Supakuotas tvarkingai, saugiai. Pabandžiau pirmame aukšte - važiuoja Kol cash chaotiškai, ne visas vietas apvažiavo, bet susiurbia outlet, jei būtų ilgiau važinėjęs, manau, visus campus apvažiuotų, neišbandytos Dar visos važiavimo kryptys. Dar Bandau Su Juo susidraugauti IR išsiaiškinti visas funkcijas. Susiurbtų šiukšlių talpos Dar neatidariau patikrinti. Nustojo siurbti IR nuvažiavo Iki įkrovimo stotelės, Kuri už dviejų patalpų. Išbandžiusi Kitas funkcijas Bei plovimą - papildysiu komentarą.
Very satisfied with the product. It came to Bulgaria for 5 working days. It was very well packaged. It came with extra side brushes and extra mop cloth. The manual is very useful. After full charging it works perfectly. Recommended!
Fast delivery-ordered in Wednesday evening and in Friday was already in the morning. Super wearing Radzi with odkurzaniem and mopowaniem Only denerwuje me his disorganized work but the key that is well made Recommend
Atejo per 7Dienas, Valo Kaip IR puikiai,bet Kol cash neisiaiskinau,kodel Taip greit isikrauna,kolnkas typewriter siurbiau 60*2 per 2 kartus isiurbe. Dar ne isiaikinau.bandysiu plovimo funkcija Dar pasiziursiu IR isiaiskinsiu,parasysiu atsiliepima Dar Kiek veliau.kurjeris atnese tiesiai I NamUs
Отличный магазин и продавец! Доставку организовали идеально. Почтой России из РФ за 4 дня с момента заказа. Идеальный вариант. Пылесос тихий, красивый, шерсть и мусор собирает отменно. У меня ручной дайсон молодчина, а вместе с роботом они вообще красавцы. Спасибо за умного помощника! Довольна покупкой. Влажную уборку пока не пробовала, потом постараюсь дополнить отзыв.
Ordered 11.11 The next day was already with us. Robot great very well realize Radzi both plates and on the panels. On a single charge can vacuum and zmopowac round down about 70 meters. Envelops me too up but you need it zanieść. I am zachwycona only mopowanie uses. With patent and zakładam wet cloth zamoczoną liquid then doesnt smudges on dark floor. I have about 160 meters so robocik has what to do. Radzi wearing with wieżdżaniem under furniture, chair armchair single word super. How to something rozsypie at small baby this remote control it can control to the place where has ogarnąć. Only minus this mode Max is pretty loud but ustawiamy it morning when we are at the top. Very easy to use, intuitive menu, no Polish instructions in the box but network no problem you can find version in PDF in Polish. Virtual Wall works super and a handy when open przeszczeniach. Recommend home definitely more often and I have more time for fun with baby.
7 days and with the courier at the doors later I will write how it works.
So we got our assistant delivery waited 8 days, the courier brought the box home outside was damaged, but nothing inside was hurt. Completely discharged, so we are waiting for a full charge Thanks!
Fast Delivery
Excellent love
انصح فيها وبشده
Arrived in Yekaterinburg in 17 days! The store sent immediately after payment. Neatly packed, the whole set plus batteries. Not yet. I hope it works. Instruction in Russian is.
Very happy! I love it! I only tried it a few minutes but very good suction. After a few weeks leave a more complete valuation
Nice quality very very very good
Very good, i think that probably later i will buy from this store again.
i didnt use it , not yet
I am glad, nicely poodkurzal under daybed bedroom miałam earlier problem with exact pozamiataniem under daybed, A robocik nicely odkurzył and zmył wet, living room also gave advice, I will send zdj with before cleaning under the bed and zdj after sprzataniu