Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Actually that's a good price for . Bought without hesitation
another great order of ! no problems
Just the best. Savings for are 100% worth it. The store is awesome
Preshël quickly in good condition of course small, but for my needs with the head enough time to even twist a little liked
Like all the rules))) to St. Petersburg 4 days, in the case has not yet used!
It's been three days. Everything is in order all the instrumenti on the city is good. I recommend you to finish the non-Chase of Nabir for your reception.
Excellent set
Everything is at the level of a household set. For Prof is not suitable. Shipping fast.
It's very good to use in the House
The wife made a gift, the quality is very satisfied. The set came quickly, in Tver in three days
Thanks, My purchase arrived very quickly and it's perfect, I love it so much!
X excellent tools have not yet tried but I liked everything)
The set is very good, it came quickly. Neatly packed, without damage
Good material
Thank you, everything is super! What is especially surprising and like-1 magnetic level-magnetized to any metal smooth surfaces! In the photo, for visibility, I magnetized on the metal back of the chair 2 a pleasant mini-scissor, well lies in the hand, a 153mm x 6mm cloth cloth, insulation 4 pliers with long sponges and powerful handles, 5 in a set of keys-a key for 15! Sometimes you need it! 6 End heads 10mm-19mm for the ratchet and end heads 4mm-13mm-to choose from an adapter for the ratchet-Ratchet 7 in the screwdriver-crack-also to choose from-you can put bits or end heads 8 landing nests of adapters-extensions, too! Respect to the manufacturer and store!
Before the XBR for 2 weeks, sending from the Russian Federation, delivery by courier. In appearance it is very worthy, but how strong the materials will be learned later, because they took for a gift.
Excellent product, good quality and fast shipping
Raw steel bits. The set in pritsyp is good.
I've bought with a great discount, and I have received it already
just got . really satisfied with the purchase
I'm buying the second set already. Quality satisfied
Recommend this . quality really good!
Great!
I do not know much about tools, but under the coupon "top brands" there was a sin not to take the right things. Everything works, packaging "Lux", brought by the Courier on the 9th day, with delivery from Russia. Almost happy! The tool is good, even Schurick works.
It's perfect. Delivery was very very fast comparing to others. It's really nice quality. I recommend it without a doubt.