Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urhomecomfort (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urhomecomfort.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome deal! It's safe to say it's the cheapest price for
Everything super! Thank you! ‘ll order more in future!!!
Good product and Best store thank you 5*
My deeeeeus that business beautiful! Bought the full set and not regret or a little! Used last night to make brigadier and fry meat, very sturdy and not flabby, is tight. Highly recommend and buying arrived in 2 weeks (Sao Paulo).
Todo bien. Aunque la caja llegó destrozada
Cool set! Came quickly) all whole without damage, neat execution! Thanks to the store!!!
Even when it's not discounted, represents the perfect value for money
For my budget is a great buy. thanks to the seller!
спасибо большое за быструю доставку. набор очень понравился. продавца рекомендую.
man, i love it
beautiful and good quality, really good
I bought it accidentally, but it does not matter, because I still wanted it. Very nice and neatly made. I expected that spoons will be huge, but on my joy of normal size (in my hand it is convenient to hold and use.) The store constantly kept the order and the reminders came about the location of the order-it's very cool! For so many years, the first time such))) thanks to the seller!! Good trade to you and customers!
gave as a present to my colleague. instant happines!
i really liked , it's better than i hoped
Very beautiful
discount is a good offer available in this webstore
Все предметы упакованы в отдельный пакетик, ведерко целое. Я в восторге. Запах был несильный. Заказанного мною цвета не было, продавец предложил другой.
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
everything is good! Thank you!
Great quality product, arrived ahead of schedule, all parts come without defects. Very beautiful. Am eager to use the tools. Very good.
Recommend are sensational
Goede kwaliteit en zeer snelle verzending!
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
Очень хороший и качественный набор
so nice really thanks